The Sig Armorer

Terms and Conditions
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

These terms and conditions apply to the purchase and sale of products and services through www.thesigarmorer.com (referred to as the "Site"). By placing an order for such products and services, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products or services from this site. These terms and conditions are subject to change by The Sig Armorer (referred to as "us", "we", and or TSA) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this site, and you should review these terms and conditions prior to purchasing any product and services that are available through this site. These terms and conditions are an integral part of the Site Terms of Use that apply generally to the use of our site. You should also carefully review our Privacy Policy before placing an order for goods or services through this site.


1. Order Acceptance and Cancellation

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a prompt refund. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

We make every effort to maintain the availability of products on our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.


2. Payment Terms and Sales Taxes

A. In General
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. We accept payment via personal check, money order, cashier’s check, VISA, MasterCard, American Express, and Discover credit cards for all purchases. You represent and warrant that: (i) the credit card or check information you supply to us is true, correct and complete; (ii) charges incurred by you will be honored by your credit card or banking company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, and services charges associated with your product.

All payments must be in United States dollars. Current and correct billing addresses, phone information, and email must be included with every order. We retain a security interest in the products and all proceeds thereof until the full purchase price set forth (including taxes and additional charges) has been paid. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below in paragraph four (4).

B. Purchase Orders by Businesses
Subject to TSA approval, purchase orders from businesses for our products or products manufactured by third parties and offered by us may be accepted upon credit approval of credit and payable on terms as we may approve or require. However, we do not provide terms for any services rendered by TSA. For questions on our terms and credit approval, please contact us for further information.


3. Changes in Products and Pricing

We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site.

All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

4. Shipping Policy

The legal owner of a firearm may ship his/her firearm to The Sig Armorer via two means; through FedEx or via transfer through his/her local FFL holder.
Any non-FFL holding persons cannot legally ship a firearm or firearms via the USPS.

It is your responsibility to comply with all Federal, State, and Local laws and regulations which may apply to your shipment.

To transfer your firearm(s) through your local FFL please follow the packaging procedures outlined below and proceed to your local FFL. Once you have dropped your firearm(s) off, The Sig Armorer and your FFL holder will handle the rest of the process.

To ship your firearm(s) to The Sig Armorer, you may either utilize our new Online Order System with Pre-Paid Round Trip Label Service or you may contact us to request the shop address if you would like to ship your firearm(s) by other means.

When getting ready to box everything up to send out, please package your firearm(s) in a protective case! If sending multiple firearms, please place each firearm in it's own respective case. We also ask that you please include the following with the unloaded firearm(s):

One (1) magazine for testing purposes
A copy of the order confirmation, as well as any additional notes that may have not been recorded during the checkout process
A check, money order or cashier’s check if that is the payment option you would like to utilize.

When shipping multiple firearms in, you may still utilize one box for the entire shipment, but we do request that they be in separate protective cases to prevent any damages from happening during shipment.
The Sig Armorer is not responsible for any damage to the firearm(s) that may have happened during shipping.

For clarification of FedEx shipping practices please see the FedEx Shipping Rules and Regulations.

For general information on shipping and for information on shipping for warranty/return items, please contact us.


5. Completion & Fulfillment Times

A. Individual Product Purchases
Generally, we strive to ship products within one (1) to two (2) business days. This shipment is contingent upon on receipt of payment, availability, and quantity of order. For questions on your order, please review the information below or contact us.

B. Projects and Projects with Product(s)
Generally, we strive to complete projects within two (2) to three (3) weeks. Turn around time may vary depending on availability of parts, services ordered, current in-house workload, and receipt of payment. Once TSA has received your project, you will receive a phone call letting you know your project has arrived safely and to review the scope of work once more. Upon completion of your order, TSA will contact you to review and discuss the results of your project. During this time, TSA will collect any outstanding payments due for services rendered, and or additional parts purchased. Please note the posted shipping time frame above is contingent upon payment authorization/receipt of payment and may be delayed should we experience difficulties in obtaining either.

C. Fulfillment Delays
There may be occasional delays beyond the posted order processing time. If the delay is more than seven business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than seven business days, we will ship the product as soon as it is received. If your product is on back-order for more than 10 business days, we will either call you or send you an e-mail asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will keep the order active and continue to send you inquiries every 10 business days until the order is cancelled or delivery occurs. These shipping terms and conditions are accepted by you when you place an order with us.

 


5. Completion & Fulfillment Times

We are not responsible for typographical, pricing, product information, advertising or shipping errors.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, we retain the right to refuse or cancel any orders placed for products or services listed with incorrect information or incorrect price. We shall have the right to refuse or cancel any such orders regardless of if the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a refund to your credit card account in the amount of the charge.

All trademarks and registered trademarks relating to products and services available through our site are the sole property of TSA, and/or their respective owners. Additionally, all photographs related to products and services available through our site are the sole property of TSA and/or their respective owners


7. Disclaimer and Limitation of Liability

Our responsibility for defects, injuries and property damages relating to the products and services available on our site is set forth below.

A. Limited Warranty
TSA warrants that its Products are free from defects of materials and workmanship. This limited warranty exists for one (1) year from your date of purchase. EXCEPT FOR THIS LIMITED WARRANTY, ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THAT THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES. WE DO NOT ACCEPT ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE.

B. Projects and Projects with Product(s)
IN NO EVENT SHALL WE OR OUR PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR "AFFILIATES") HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NONE OF OUR EMPLOYEES OR REPRESENTATIVES ARE AUTHORIZED TO MODIFY THIS LIMITATION. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.

WE SPECIFICALLY DISCLAIM RESPONSIBILITY FOR ANY PERSONAL INJURY, LIABILITY OR DAMAGE CAUSED BY YOUR USE OF ANY PRODUCT OR SERVICE OFFERED BY TSA.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.


8. Return Policies

Our responsibility for defects, injuries and property damages relating to the products and services available on our site is set forth below.

A. Our Policy for Products Manufactured By TSA
TSA products that are determined defective can be returned directly to us within 60 days from the invoice date. TSA reserves the right to inspect the product and shipping prior to any credit approval, replacement, exchange or repair. Additionally, TSA shall have the sole discretion to determine the method of choice for your returned products (credit, replacement, exchange or repair) as described above. Credit, replacement, exchange, or repair is the exclusive remedy for TSA defective products. If TSA determines a product is defective, then TSA will provide for the cost of shipping.

TSA is not responsible or liable for TSA manufactured products which are installed by you or by a third-party, and TSA shall have the sole discretion to determine whether your product was assembled by you or by a third-party. However, if TSA determines that the returned product was incorrectly assembled then you will be charged for any necessary parts, labor, and or shipping.

B. Our Policies for Products Not Manufactured By TSA
TSA now or in the future may sell products and provide services from manufacturers other than TSA. Non-TSA manufactured products or services are covered ONLY by the manufacturer's warranty, if any, and not by TSA. If your non-TSA product or service is covered by such applicable warranties, then that manufacturer's warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.

While we do not offer any warranties with respect to non-TSA products and services available through our site. We are committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications. We offer a 60-day return policy on selected items based on the manufacturer's return policies.

C. Product Returns
If your product is deemed eligible for a return, then you must contact us to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number:

Customer Name
Invoice or Order Number
Part SKU Number
Nature of the Problem

To expedite the processing of your return, we ask that products be returned within 60 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and any other accessories and documentation provided.

If, when you receive your order, it has arrived in a damaged condition, save the merchandise AND the original box and packaging, and notify us immediately so that we may arrange for the return of the damaged merchandise.

DEFECTIVE returns can be returned directly to us within 60 days from the invoice date. TSA reserves the right to inspect the product prior to any credit approval, replacement, exchange or repair. Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 60 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by us within 60 days from the invoice date. TSA reserves the right and has the sole discretion to inspect the product in order to determine whether the product is deemed non-defective. NON-DEFECTIVE returns are subject to a 25% restocking fee.

Questions regarding our warranty and return policies should be addressed via e-mail to robert@thesigarmorer.com, or by way of telephone at (972) 342-2717. These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.


9. Safe Shopping Guarantee

TSA takes reasonable precautions to encrypt and secure your private information. However, no business can guarantee complete security of information transmitted over the internet. Additionally, you can always order by telephone at (972) 342-2717. Currently, we do not accept orders from outside the United States. No matter how you place your order with us, we want you to have a comfortable buying experience.


10. Privacy and Customer Information

We are committed to protecting your privacy. To make your shopping experience more convenient, we gather some basic information about you. We maintain the privacy of your information using security technologies and adhere to policies that are intended to prevent unauthorized use of your personal information. For more information please see our Privacy Policy.

You may update your customer account information by following the instructions posted in the My Account Settings section. There you may update your username, first & last name, password, billing/shipping address, e-mail address, and telephone number.


11. Service and Support

All requests for technical service and support may be made by contacting us via telephone at (972) 342-2717, or by e-mail at robert@thesigarmorer.com. We will do our best to help you; however, we cannot guarantee that every problem will be resolved to your satisfaction.


12. Force Majeure

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our website arising from any event beyond our reasonable control, whether or not foreseeable by either party.
These include but are not limited to:

Labor Disturbance
War
Fire
Accident
Inclement Weather
Inability to Secure Transportation
Governmental Act or Regulation
Any other causes or events beyond our reasonable control, whether or not similar to those listed above


13. Entire Agreement and Other Documents

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.


14. Severability Clause

If any term of this Agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.


15. Governing Law and Statute of Limitations

This site (excluding linked site) is controlled by us from our offices within the State of Texas, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Texas, by accessing this site both of us agree that the statutes and laws of the State of Texas, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site.

Any cause of action brought by you against us or our Affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred

We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.


16. Indemnification

You agree to defend TSA, and its officers, directors, employees, shareholders, agents, representatives and affiliated entities (collectively in this section, "TSA”), and to hold TSA harmless from any and all liabilities, claims, injuries and damages which you may be sustained by you or by any third person, including but not limited to your employees and customers. You covenant not to sue TSA as a result of any claimed liability, claim, injury or damages. You agree to indemnify TSA for any and all suits, claims, awards or judgments which may arise from your use of our website or your purchase or any of our products or services.

17. Arbitration

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the Commercial Arbitration Rules of the American Arbitration Association. The number of arbitrators shall be one and shall be chosen by TSA. The place of arbitration shall be Dallas, Texas. Texas law shall apply. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Warranty Policy for Firearm Inspection

There will be no charge for parts or labor if it is determined that The Sig Armorer parts you received were in any way defective. If it is determined that the problems you are encountering with your firearm(s) are a result of incorrect assembly your final invoice will reflect the charges for any necessary parts, labor and shipping.